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Refund Policy | Popstar AI

Refund rules for Popstar AI credit packs and subscriptions, how to ask for one, the processing window, cases we cannot refund, and what happens to credits on failed renders.
Oct 10, 2026

Popstar AI sells credit packs and monthly or yearly subscriptions, and payments are collected by a third-party payment processor. This policy explains when a payment can be refunded. Separately, if a video fails to render or the provider's safety filter stops it, the credits used for that attempt are put back on your balance automatically, with no request needed. A refund, as described below, concerns the money you paid.

When You Qualify for a Refund

A refund is possible if the order meets both of the following:

  • The request reaches us within 7 days of your first purchase, or of the first payment on a subscription.
  • You have not made meaningful use of the paid features since paying.

Asking for a Refund

Send an email to support@popstarai.video and tell us:

  • The address your Popstar AI account uses
  • The order or receipt number, if you have it
  • Optionally, a line about the reason

How Long It Takes

An approved refund returns to whichever payment method paid for the order. Your bank or card issuer typically takes 5-10 business days before the amount appears.

What We Cannot Refund

In general, these are outside the policy:

  • Accounts with substantial paid usage, for example a big portion of the credits spent or numerous videos generated
  • Subscription renewals requested after the 7-day window has closed
  • One-time credit packs, except where the law demands a refund
  • Accounts that break the Terms of Service or misuse the refund process

Ending a Subscription

You can cancel at any moment so that the plan does not renew again. Cancelling stops charges in the future, but it does not give back anything you were already billed.

Disputes with Your Bank

Before you open a dispute or chargeback, please contact support first; most billing problems can be solved faster that way. If a chargeback is still unresolved, we may restrict the account while it is investigated.

This policy leaves intact any consumer rights that the law grants you and that cannot be waived by agreement.

Questions about this Refund Policy can be sent to support@popstarai.video.